Help Desk Expanding to Slack & Zoom

Beginning in August 2020, CCR users, or those trying to become users, will now have access to help desk staff and student assistants via Slack and through virtual office hours on Zoom.


Anyone with a UB email address can join us on Slack using this invitation:

Anyone in the CCR community is welcome to join us on Slack - both to ask questions or to help answer them.  If you are an experienced user and see a question you've already had to answer yourself, feel free to chime it.  It's really geared to be a community of CCR users.  CCR staff and student assistants will be monitoring the Slack channel during regular business hours.  However, please do not expect immediate assistance.  As always, if you have a pressing matter, please submit a ticket to CCR Help through this portal or by emailing ccr-help @


Several times a week CCR help desk staff will be offering a virtual help desk via Zoom.  Students and staff will be available for basic assistance and to direct you to resources to help solve problems.   Beginning, September 1, 2020:

Tuesdays from 1-2pm - use this link 

Thursdays from 9:30am-10:30am - use this link

To join us on Zoom you must be logged in with your UB credentials.  

Non-UB account holders, please contact CCR help for a Slack invitation or to login to the Zoom meetings.