Cloud Support:

Lake Effect is a subscription-based Infrastructure as a Service (IaaS) cloud that provides root level access to virtual servers and storage on demand.  The term "cloud" means many different things to many different people.  As with any IaaS cloud, users are expected to possess working knowledge and expertise in system administration to effectively secure, configure, and use their virtual server instances. Please refer to this knowledgebase for documentation and startup information as well as the enormous volume of info available online from the Amazon Web Services support group and the OpenStack Documentation.  If you still have a question, contact CCR Help and we will try to answer a quick question or two depending on our current workload.  If you or your project team need additional help getting started, anticipate having lots of questions along the way, or you’d like us to do some work for you (such as building your image so that it’s all set to go), consulting is available as an option when you start your subscription.  We can help you estimate the number of consulting hours to include with your subscription. Consulting may also be added after starting your subscription.  Assistance from CCR staff is provided during regular business hours (Monday-Friday, 8am-5pm).  


Cloud Uptime:

In general, all CCR services are kept running 24 hours/day, 365 days/year.  However, CCR provides no guarantee of uptime for this service.  CCR does occasionally have maintenance downtimes that require all services be offline.  There are also times when problems with power or cooling cause our systems to be offline and while we strive to keep this to an absolute minimum, it results in occasional outages.  If the cloud infrastructure is down off-hours, we will handle it like any other large service at CCR.  Our system administrators operate an on-call procedure and outages are handled as quickly as possible.  A single virtual machine problem will not be handled off-hours.

Cloud Backup:

CCR does not backup any instances, data, software, volumes, snapshots or configuration on your instances.  The users of the cloud are solely responsible for backing up information/data that is important to them.