Available starting August 1, 2017

"Multi-factor authentication (MFA) is a method of computer access control in which a user is only granted access after successfully presenting several separate pieces of evidence to an authentication mechanism – typically at least two of the following categories: knowledge (something they know), possession (something they have), and inherence (something they are such as a biometric like a fingerprint or voice print)....A good example from everyday life is the withdrawing of money from a cash machine; only the correct combination of a bank card (something that the user possesses) and a PIN (personal identification number, something that the user knows) allows the transaction to be carried out"  (Source: Wikipedia)

CCR now provides the ability to enable two factor authentication in the identity management portal so users have an extra layer of protection and security on their accounts.  For our implementation, the two factors we are requiring are your password and authentication question (something you know) and a randomly generated code using an app on your smartphone such as Google Authenticator or FreeOTP (something you have).  

How do I turn on two factor authentication?

Login to the IDM portal and click on the "Two-Factor Auth" link.  Then click on the "Enable Two-Factor TOTP"

When you click the Enable button a QR code will be displayed.  Use the authentication app on your phone to scan the QR code.  If your phone does not have a camera or you are not using a smart phone app, you can click the "Show URI" link underneath the QR code.  This will display a long code that needs to be entered into the Authenticator app.  

Once TOTP is enabled, every time you login to the IDM portal, you'll need to enter your username, password, authentication question and then a one-time password code generated in the app you chose during setup.  Go to your phone, start the app, and enter the code you are provided into the box in the IDM portal login.  NOTE: some of the apps (i.e. Google Authenticator) display the 6 digit code with a space separating the first 3 numbers with the second set.  When logging in to CCR resources, do NOT enter the space.


What apps do you support for two factor authentication?

Currently, CCR supports the following apps for time-based one-time passwords.  However, you are welcome to try others.  Please send us feedback if you find other freely available applications that work!  NOTE: you can only use one at a time so no need to install all the apps

FreeOTP (for iOS and Android)

Google Authenticator (for iOS and Android)

Microsoft Authenticator (for Windows phones)

Sailfish (SailOTP)

How do I turn it off?

Login to the IDM portal and click on the "Two-Factor Auth" link.  Then click on the "DisableTwo-Factor TOTP"

You should see the status is now set to OFF

You can re-enable it at any time following the steps detailed above.

What if I have two-factor auth enabled and SSH keys uploaded?

When you have enabled two-factor authentication for your account and uploaded SSH keys to our system, the keys will be used first when trying to login to servers that support SSH.  If the key doesn't work for some reason or you're logging into a web portal or other service that doesn't support SSH keys, you'll be prompted for your password and one-time token (OTP) generated from your mobile app.  More details on SSH keys can be found here:  Managing SSH keys in the Identity Management Portal