The CCR Identity Management Portal allows users an easy way to reset their password, upload SSH keys, manage one-time password tokens, manage two-factor authentication settings and API keys for the research cloud. 


Additional information about the portal

Login to the Identity Management Portal

What is my CCR username?




Change Your Password

To change your existing CCR password, login to the identity management portal and click on the Change Password link.  You can only change your password once per hour.  If you attempt to change it more that, you will get an error and will need to wait for the hour to pass before attempting to change it again.






PASSWORD REQUIREMENTS: You will need to select a strong password that is at least 8 characters and includes a combination of letters and numbers. For information on selecting a strong password, please visit UBIT's password website.


If you do not have two-factor authentication turned on, you will be asked to enter your current passord, and then the new password twice.  Then click the Change button.






If you have two-factor authentication turned on, you'll need to enter an OTP code from your mobile app.  You'll also be forced to enter your current password before selecting and confirming a new one:




Reset Forgotten Password

If you forgot your password or can not login using the password you think you set, you can click the "Forgot your password?" link on the login window:


Enter your username and the numbers you see in the Captcha box and press the reset button:


You will see this confirmation message.  Check your email for a link containing a password reset link:


The link enclosed in the email has a time limit of just 24 hours so please follow the instructions in the email within this time frame or you will have to go back to the Forgot Password link again.  If you do not get an email within an hour, please check your junk/spam folder and contact CCR help to reset your account.

Click on the link in the email and you will be redirected to the CCR identity management portal to select a new password.  Enter a new password, confirm it, and then press the Reset button:  


You should see this confirmation message.  You can now login to the IDM portal and other CCR resources.  If you do not see this message, contact CCR help.


NOTE: for users with two-factor authentication turned on, you will need to enter the OTP code from your mobile app when trying to reset your password:


You should see this confirmation message.  You can now login to the IDM portal and other CCR resources.  If you do not see this message, contact CCR help.




Disable Two-Factor Authentication


Directions for disabling two-factor authentication can be found here.  If you can't login because you deleted the OTP app on your device or somehow the token no longer works, you must contact CCR help to have this reset.  You will be required to prove your identity to us.  Details will be provided by CCR staff.