Why am I getting this error when I try to submit jobs on the cluster?


sbatch: error: Batch job submission failed: Job violates accounting/QOS policy (job submit limit, user's size and/or time limits)


There are several reasons you might receive this error but it is mostly likely that your group's account has expired.  Every faculty group is required to complete a short account renewal process annually. This is the responsibility of the faculty member in charge of the group's account.  Faculty are sent email reminders starting at 90 days before the academic cluster subscription expires.  Any groups who do not renew before the subscription expires are blocked from submitting jobs to the cluster.  


The faculty group leader can have the group's cluster access reinstated at any time by completing the renewal process.  Detailed instructions can be found in this article: Yearly renewal and updates



How can you tell if this is the case for your group?  

All users have access to the subscription management portal, Coldfront.  Login using your CCR username and password and you will see the details of your project and what resources you have access to.  




In this example, you can see that the subscription for the main project expired 16 days ago.  Click on the name of the project, to see all the details of it including all the users in the group and any subscriptions you have access to.  In this example, you have access to the ub-hpc (academic) cluster and that subscription expired on January 31, 2017:



If the PI has purchased any additional storage or has given you access to a private cluster, you will see that under the list of subscriptions as well.



What do I do if my subscription is expired?


The only one who can renew the project is the faculty member who is responsible for it.  Please contact that person and ask them to renew so that you can continue running jobs on the cluster.