Users MUST login to a CCR front end server at least one time before attempting to use any web portals.  

Instructions for how to do so can be found here

During this first login, your home directory will be created.  You will also be directed to run a script to create SSH keys needed to run jobs on the clusters:

Welcome, this is your first login.  Please run this script before attempting to run any jobs on the cluster: /util/ccr/bin/

Users should copy and paste this into the command line: